IT Service Desk Agent / IT System Administrator

at  Medica Group

WHO WE ARE:

Medica Ireland is an award-winning radiology services provider in Ireland employing 120+ staff members. We deliver managed service solutions to public and private hospitals and have patient services in MRI, Ultrasound, CT, DXA and X-Ray.
We are a clinically led, patient-focused organisation with industry experts including Radiologists, Radiographers, Sonographers and ICT professionals. Our proven track record shows improvement in access for patients through the resolution of traditional radiology bottlenecks and workflow inefficiencies, while simultaneously reducing costs for the hospital.
Medica Group is focused on continuous growth, expansion and diversity, and the Irish business is core facet of this focus. Furthermore, the IT department is growing significantly as a result so there has been never a better time to join us!

QUALIFICATIONS:

• Bachelor’s degree in Computer Science / Information Technology or relevant industry experience.

JOB ROLE:

As a Service Desk Agent, you will provide front line IM&T technical support to Medica Ireland collaborators, owning, managing and escalating support calls into the IM&T department, being responsible for the timely resolution and monitoring of core client, radiologist, radiographer, and internal issues with a key focus on repeat problem analysis and prevention, alongside associated activity planning to resolve such areas. You will also work on the effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure.
If you are a Service Desk Agent who possesses at least two years of experience in a similar role and are looking for the next challenge at a growing business, we would love to meet you!

AS A SERVICE DESK AGENT / IT SYSTEM ADMINISTRATOR, YOU WILL BE RESPONSIBLE FOR:

• Prompting handling and resolution of technical support tickets coming in to the service desk, escalating to the appropriate resource when necessary.
• Taking ownership of all tickets is essential, including regular updates to individual users and groups on the progress of their tickets.
• Escalating and communicating updates on issues between Medica Ireland employees and 3rd Party suppliers.
• Technical diagnosis and support of the Medica Ireland IT systems, primarily to include end user hardware and software, client desktop support, telephony, and printing environments.
• Rolling out of hardware images and installation of 3rd party software as required.
• Taking ownership and personal responsibility for all hardware and software movements within the department, ensuring the internal IM&T asset tracking system is accurate and maintained at all times.
• Working closely with 3rd party suppliers in order to provide cost effective quotations for the purchase of hardware and software as need dictates.