IT Service Desk Analyst - 1st Line

at  Orbit Group

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.

ESSENTIAL SKILLS

• Experience working in a support role within a busy IT Technical Support environment
• Knowledge of and experience with hardware, software and mobile technologies
• Experience with a range of technologies, including the Microsoft stack, Active Directory, Citrix, Windows desktop, Apple mobile devices, Avaya Telephony, etc
• Demonstrable experience using service management toolsets
• Experience of diagnosis and rectification of faults

DESIRABLE SKILLS

• ITIL Service Management Foundation v3 Certificate or equivalent
• Qualifications and/or equivalent work related experience within a Service Desk support role
• Experience of configuration and installation of user IT equipment

A REWARDING EXPERIENCE THAT WORKS FOR YOU

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

THE ROLE

In your role as IT Service Desk Analyst you will be providing first line technical support, advice and guidance to our customers. You will need to ensure that all incidents and service requests are resolved or fulfilled in a timely and appropriate manner.
This role is part of Corporate Services where you’ll help us give colleagues the support they need to be brilliant.

A PURPOSE TO FEEL PROUD OF

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.