IT Service Desk Analyst

at  Charter Hall Group

EXPERIENCE

• Experience in partnering with 3rd party vendors and IT service providers
• Solid understanding of the core ITIL processes (ITIL certified preferred)
• Demonstrated ability to drive a strong customer focus and “Culture of Service” within IT teams
• Track record of building stakeholder trust with the ability to challenge positively and prioritise effectively
• Experience using ServiceNow (highly desirable)
• Tertiary qualified (highly desirable)

• IT Learning & Development: Empower employees to be their very best selves by showing them how to get the most out of their tools and drive genuine insights that enable improved ways of working.
• Monitoring & Event Management: Identify, respond to and act on reported events in a timely fashion before they result in lost productivity or friction for employees and customers.
• IT Service Desk: Provide a frictionless experience to our people when they have a technology issue or new request.
• IT Governance, Risk & Compliance: Proactively manage risk, enforce necessary controls and meet legal and compliance requirements in operations and initiatives.