IT Service Desk Analyst

at  Robert Walters

Our client is seeking a passionate Service Desk Analyst who thrives in a dynamic and fast-paced environment. This role is perfect for someone with excellent communication skills, the ability to handle challenging user interactions, and a commitment to providing exceptional service. The position is initially a six-month contract, with the potential for extension. This is an exciting opportunity to join a team that values collaboration, empathy, and understanding.

• Opportunity to work in a dynamic and fast-paced environment
• Six-month contract with potential for extension
• Role requiring excellent communication skills and ability to handle challenging user interactions

WHAT YOU BRING:

The ideal candidate for the Service Desk Analyst role will have proven experience in providing help desk support. Proficiency in English is essential as well as a working knowledge of help desk software, databases, and remote control. Strong client-facing and communication skills are key to success in this role. The ability to handle difficult users and challenging situations is crucial. Advanced troubleshooting and multi-tasking skills are also highly desirable.

• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Ability to handle difficult users and challenging situations
• Advanced troubleshooting and multi-tasking skills

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Jack North on 61 3 8628 2165 for a confidential discussion.
Our client is seeking a passionate Service Desk Analyst who thrives in a dynamic and fast-paced environment. This role is perfect for someone with excellent communication skills, the ability to handle challenging user interactions, and a commitment to providing exceptional service ..

WHAT YOU’LL DO:

As a Service Desk Analyst, you will be the first point of contact for users experiencing issues with their systems. You will be responsible for providing first-level contact and conveying resolutions to customer issues. When necessary, you will escalate unresolved queries to the next level of support. Your role will also involve tracking, routing, and redirecting problems to the correct resources. You will update customer data, produce activity reports, walk customers through problem-solving processes, follow up with customers, provide feedback, and ensure problems are resolved.

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem-solving process
• Follow up with customers, provide feedback and see problems through to resolution

Our client is seeking a passionate Service Desk Analyst who thrives in a dynamic and fast-paced environment. This role is perfect for someone with excellent communication skills, the ability to handle challenging user interactions, and a commitment to providing exceptional service. The position is initially a six-month contract, with the potential for extension. This is an exciting opportunity to join a team that values collaboration, empathy, and understanding.

• Opportunity to work in a dynamic and fast-paced environment
• Six-month contract with potential for extension
• Role requiring excellent communication skills and ability to handle challenging user interaction

The ideal candidate for the Service Desk Analyst role will have proven experience in providing help desk support. Proficiency in English is essential as well as a working knowledge of help desk software, databases, and remote control. Strong client-facing and communication skills are key to success in this role. The ability to handle difficult users and challenging situations is crucial. Advanced troubleshooting and multi-tasking skills are also highly desirable.

• Proven working experience in providing help desk support
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Ability to handle difficult users and challenging situations
• Advanced troubleshooting and multi-tasking skill