IT Service Desk Operative

at  Mid Cheshire Hospitals NHS Foundation Trust

Due to the internal promotion of the current post holder to Junior IT Technician, an exciting opportunity has arisen within the IT Service Desk that supports Trust staff in everyday support issues.
This post is crucial in supporting staff with FAQ’s, common difficulties, and time-sensitive queries. This role aims to solve problems at the first point of contact so that Trust staff can continue with their day as soon as possible.
The post holder will be expected to extract the relevant information from the end user to enable them to either resolve the call at the 1st point of contact or furnish the 2nd line support team with the detail they require to resolve the problem.
All calls are to be logged on the Trusts Sunrise Help Desk system and assigned to the correct support team. There will also be a responsibility for processing user set up and password requests including the audit and processing of leavers and associated tasks.
You will need to provide good customer support to all users and to communicate with people at all levels both in writing and on the phone.
An example of the Operative Rota is below, however times may vary between the hours of 8am – 8pm - dependent on service needs.

Please refer the Job description for details