IT Service Desk Specialist

at  Kmd AS

Warsaw
Regular Contract, Warsaw (Inflancka 4A, Hybrid Work.
In KMD, we digitize Denmark and Northern Europe. We create and implement technological solutions that improve the lives of millions of people across governments and private sectors.

#ITSupport #Azure #AzureActiveDirectory #O365
Are you ready to join our international team as IT Service Desk Specialist? We shall tell you why you should…
Service Desk as part of KMD Group IT is a coordinator of IT support services provided to internal KMD employees. We ensure that all support tickets are properly handled and escalated to other support groups if needed. Our mission is to make sure that customer satisfaction is maintained at the highest level.
After onboarding, you can work with a hybrid style - with a meeting at the office every Wednesday.
During onboarding (2 - 3 months) we are expecting you to work on-site in the office in Warsaw full-time.

• Providing 1st level support to end-users, ensuring requirements are fully met according to best practices and processes within KMD
• Acting as the single point of contact for all incidents and requests coming via different communication channels i.e. calls, portals
• Handling tickets according to ITIL methodology
• Cooperating with external vendors, 2nd and 3rd line of support