IT Service Desk Support Officer

at  Cwm Taf Morgannwg University Health Board

An opportunity for an IT Service Desk Officer, has arisen to join the End User Computing team at Cwm Taf Morgannwg University Health Board, based at Williamstown Information Hub in Tonypandy, with a need to also work at other locations across the organisation. You will provide remote service desk support services to clinical and non clinical users across the healthboard. The candidate will require some technical experience, supporting users with applications and devices. You must demonstrate experience within ICT within your application which is essential for this role.
The role sits within the wider End User Computing Team, which currently includes, Microsoft 365, EndPoint Management, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space.
Hybrid working is available where the service needs allow.
An opportunity has arisen to join the ICT Service Desk support team at Cwm Taf Morgannwg University Health Board, based in Williamstown Information Hub in Tonypandy.
The successful post holder will work within the ICT Service Desk support team working to the Service Desk Manager and help support health board ICT users with their equipment and applications. You must demonstrate in your application form, you have some experience in a Service Desk and technical support field preferably within the NHS.

WE LIVE BY OUR CORE VALUES:

We listen, learn and improve
We treat everyone with respect
We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Tra

Please refer the Job description for details