IT Service Desk Technician

at  FREUDENBERG GROUP

Empowering people, creating technology.

Responsibilities:

• Working in IT first level support and receive IT-relevant requests;
• Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels in 1st level IT operations;
• Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
• Administration of the current Microsoft Azure Cloud Services according to predefined standards and processes in the context of 1st level operations area.

Qualifications:

• Successfully completed studies in the IT sector or comparable education;
• Practical work experience as an IT technician in 1st level support;
• Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system);
• Good knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, SCCM and Intune;
• Knowledge in the area of network & server infrastructure is an advantage;
• Ability to work independently, as well as being customer oriented;
• Fluent in German and English.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Performance Materials SR

• Working in IT first level support and receive IT-relevant requests;
• Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels in 1st level IT operations;
• Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
• Administration of the current Microsoft Azure Cloud Services according to predefined standards and processes in the context of 1st level operations area