IT Service Improvement Manager
at La Fosse Associates
London, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 27 May, 2024 | GBP 550 Annual | 01 Mar, 2024 | N/A | Service Operations,User Requirements,Reporting Systems,Vendor Management,Stakeholder Engagement,Itil,Microsoft Azure,Developers | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- ServiceNow – You’ll be responsible for winning hearts and minds on the ServiceNow transformation, first of all reviewing the system, engaging with technical teams to understand requirements and passing over to developers to deliver.
- Service Desk Optimization: Implement automation, ‘Shift Left’ initiatives, and optimize service desk processes to enhance efficiency and effectiveness.
- ITSM Process Streamlining: Streamline Joiners-Movers-Leavers (JML), request management, and self-service portal catalog processes
- Business Workshops: Facilitate ‘Voice of the Business’ workshops, effectively collating, prioritizing, and tracking feedback to integrate into service improvements
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
London, United Kingdom
