IT Service Lead

at  ING

Leads a team, sets the standards for their area, and takes responsibility for developing, innovating and safeguarding knowledge in their area. Optimizes productivity and customer satisfaction in operations to enable ING to function with the highest levels of operational efficiency. As an IT Service Lead, you’ll be the ‘translator’ ensuring that, our business units and tech team are aligned in delivering effective, customer centric solutions in a timely manner.
As a master communicator, adept at tailoring your style to all levels of seniority you’ll engage the business on a wide range of initiatives, issues, capacity management, problem management, change management and negotiating SLAs. The role acts as a feedback function between the business units and IT providing information around areas of focus as well as improvement or concern, from a business or IT perspective.
Joining our IT Service Management team, means being a part of a highly experienced, well-respected team that has a wealth of technical knowledge coupled with the exceptional communication and team working skills to resolve issues in a timely manner.

What you’ll do…

• Proactively managing the IT Service discussion with business units, including SLA negotiations, escalations, and change initiatives. Ensure business units have a clear line of communication with IT and that you understand the business’ priorities and that IT can align with them.
• Provide clarity and transparency around IT capabilities relevant to business unit needs
• Take the lead in conducting the mandatory IT process and procedures requiring business unit involvement and follow ups and the reporting.
• Partner with business, operations & technology on incidents, changes/projects and take them to logical conclusions.
• Manage the implementation and adoption of ITIL and other industry best practices across IT and Digital.

ABOUT US

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home. We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)
Need more? Please Contact Mia Annamalai at mia.annamlai@ing.com. Application close date 23/05/24.

• Proactively managing the IT Service discussion with business units, including SLA negotiations, escalations, and change initiatives. Ensure business units have a clear line of communication with IT and that you understand the business’ priorities and that IT can align with them.
• Provide clarity and transparency around IT capabilities relevant to business unit needs
• Take the lead in conducting the mandatory IT process and procedures requiring business unit involvement and follow ups and the reporting.
• Partner with business, operations & technology on incidents, changes/projects and take them to logical conclusions.
• Manage the implementation and adoption of ITIL and other industry best practices across IT and Digital