IT Service Management / Architect (f/m/d)

at  Uniper

Our IT Service Management team in Hanover is looking for you!

Central ITSM-Processes Management:

• Ensure the maintenance and utilization of central ITSM processes, driving continuous improvement for optimal organizational efficiency
• Take ownership of requirements, inquiries, escalations, and integrated reporting related to central ITSM processes

24/7 On-Call Support:

• Demonstrate a commitment to providing 24/7 on-call support, swiftly resolving critical IT incidents to minimize downtime and uphold service levels

Communication and Stakeholder Engagement:

• Effectively communicate ITSM processes to various departments and business stakeholders, ensuring a clear understanding of roles and responsibilities
• Support the introduction of existing standard processes into new areas, promoting consistency and alignment with organizational goals
• Actively participate in internal and external audits, ensuring timely provision of all required evidence and addressing any findings
• Form a crucial interface between technical IT teams and business stakeholders, facilitating effective communication and collaboration
• Ensure central ITSM processes account for global rollouts, applications, and cloud-based services, fostering a seamless and scalable IT environment

Analysis and Reporting:

• Conduct thorough analysis and reporting to identify improvements required in ITSM processes
• Define and implement strategic plans and strategies to enhance overall IT service delivery
• Provide detailed feedback to IT application and service owners, ensuring transparency regarding the status of their services and opportunities for improvement