IT Service Management Network Engineer

at  Vector Synergy

SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED:

• A minimum requirement of a Bachelor’s degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience;
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NIC Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post, including at least 2 years practical experience with network administration;
• At least 2 years of experience in planning, implementing, and supporting integration platform technologies;
• is desired;
• At least 2 years of experience implementing service-oriented architectures;
• Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB;
• Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions) and Linux;
• Working experience integrating various data sources (e.g., MECM) with BMC Atrium CMDB;
• System Management knowledge of Windows Operating Systems and Red Hat Linux;
• Proven ability to effectively communicate orally and in writing, with good briefing, presentation, and summarization skills.

• Operating, supporting, and maintaining integration platform technologies such as MuleSoft and Apache ActiveMQ;
• Analysing, developing, and implementing Service Management workflows based on BMC ITSM, Discovery, and Atrium CMDB;
• Analysing user requirements, providing recommendations for procedural or system solutions, creating product and design specifications, and preparing technical documentation;
• Analysing, developing, and implementing automated incident management, request fulfilment, and change management workflow software;
• Analysing, developing, and implementing reporting infrastructure and data models based on Oracle database and MS SQL Server database;
• Creating automated data collections and reports for ad-hoc requirements, in close coordination with customers; preparing test data, designing, and executing tests as outlined by the list of deliverables and the user acceptance tests;
• Analysing requirements to design and develop interfaces/integrations (user interfaces and application interfaces) to the BMC ITSM application and CMDB;
• Analysing, designing, and developing request options (includes Service Request Definitions and DWP Catalogue/Service Broker) to support the Agency process and procedures and best leverage the self-service functionality;
• Providing subject matter expertise (SME) as required, including supporting the CIS Planning of operations and exercises;
• Designing and implementing automation projects using the tools available and within the given timelines;
• Contributing efforts on risk analysis;
• Continuously optimizing the tools, equipment, and internal processes/procedures in accordance with the emerging situations;
• Proactively engaging in the continual improvement of support of the assigned system(s);
• Configuring and/or customizing the BMC ITSM Suite in accordance with the agreed requirements;
• Documenting the procedures for maintaining the foundation, process set-up, and transactional data of the BMC ITSM system including the network infrastructure and CMDB data.
  VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
  Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
  kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.co