It Service Management
at Orange
Capital Federal, Buenos Aires, Argentina -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 01 Sep, 2024 | Not Specified | 02 Jun, 2024 | 3 year(s) or above | Bmc Remedy | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
- Provide 1st level of technical support & Incident management as Ticket creation, update, escalate and close incidents.
- Proactive and reactive monitoring of the infrastructure devices / services and alert on performance trends that may adversely affect the service.
- Diagnose issues and take preventative steps to clear issues.
- Analyze events generated by systems, review/filter the alerts and determine/classify them for relevancy and urgency.
- Perform troubleshooting and incident response on the systems.
- Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.
- Trigger Major Incident procedure when needed.
- Communicate with field engineers and third-party vendors responsible for resolution.
- Create define and update custom ticketing reports and ticket categories.
- Update custom ticket priority or status.
TECHNICAL SKILLS AND QUALIFICATIONS:
- 3+ years of total experience in related role.
- Hands on experience with ITSM BMC Remedy.
- Good Knowledge of Incident Management Process and Lifecycle.
- Good Knowledge of SLA/KPIs.
- Relevant IT certifications (or equivalent training/experience).
- Understanding ITIL/ITSM guideline.
- Understanding of IT Infrastructure & Virtualization concepts.
( Location ACUD on 24X7 shift bases New Administrative Capital)
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
Capital Federal, Buenos Aires, Argentina