IT Service Manager (Asset, IT Onsite Support & Request Management) (f/m/d)

at  Kloeckneri GmbH

YOUR MISSION

The Digital, Information & Technology (DIT) team is introducing and optimizing digital solutions in all areas. We are seeking a highly motivated and experienced IT Onsite Support and Asset Manager to join our team. In your role you will be responsible for all the processes and procedures at the local sites like onboarding and offboarding of users. You will define and maintain the stock management solutions. You will closely work with the local IT, Key Users and external providers to ensure local IT tasks are done effectively, in accordance with the service level agreements (SLAs). Beside of Service Desk the IT Onsite Support teams and Key Users are the most visible user contact to the IT. Thus, your role will be vital in maintaining high-quality delivery performance and user experience. As Asset Manager you are also responsible to ensure compliance with financial, licensing and contractual obligations. You will in addition support the processes Request Fulfillment and IT Service Catalog Management. You will oversee the complete fulfillment process, ensuring that all users are handled efficiently and in alignment with the organization’s SLA. You will maintain the provided catalog items and related workflows. You will closely work with the service delivery teams, identify and implement automation potentials and improve IT service delivery experience for our users.

ABOUT US

Klöckner & Co is one of the world’s largest producer-independent steel and metal distributors and one of the leading steel service companies. Klöckner & Co serves over 90,000 customers through its distribution and service network with around 160 locations in 13 countries. By expanding its portfolio of CO2-reduced materials, services and logistics under the new umbrella brand Nexigen®, the company is underscoring its role as a pioneer of a sustainable steel industry. At the same time, as a pioneer of digital transformation in the steel industry, Klöckner & Co has set itself the goal of digitizing and largely automating its supply and service chain. In this way, the company aims to become the leading one-stop store for steel, other materials, equipment and processing services in Europe and America. In our Digital Hub kloeckner.i GmbH, we are bundling all projects geared to this under one roof. With currently 150 employees, we work hybrid at the Berlin and Duisburg sites.