IT Service Manager (m/f/d)

at  AB Enzymes

ABOUT US

AB Enzymes, as a subsidiary of Associated British Foods, is a leading company in the innovation and production of enzymes worldwide. Operating in the biotechnology industry we are an important partner for customers in the application of food, animal feed and industrial enzymes. With our expertise in the global enzymes business, we help our customers to make their industrial processes more sustainable, environmentally friendly and efficient. Product excellence and innovation are among our key strengths while our passion for science and customer-focused solutions is what drives us.
Our global headquarters are in Darmstadt, Germany with offices and lab spaces. We closely cooperate with our partnering business ROAL Oy in Finland (located north of Helsinki) where our enzymes are being produced and researched. We are striving to leverage our strong growth prospects, state-of-the-art R&D, flat structure, and a thriving and employee-focused culture to bring on board talents who are motivated to contribute to our collective success, develop themselves, and want to make a real difference. For more information visit our website www.abenzymes.com.

THE ROLE

In this role you will be an integral part of the global AB Enzymes IT Team and closely cooperate with our Business Technology Partner in the UK. You will be responsible for the IT Service Management and lay the foundation for our must-win-battle “IT Service & Operations”.
You will be part of the Darmstadt based IT team and report to the Global Head of IT.

YOU WILL BE RESPONSIBLE FOR:

• Continually and proactively improve the effectiveness and efficiency of IT processes and services
• Provide administrative management and support for global IT service delivery
• Support the team with ticket quality improvements and escalations
• Collaborate with cross-functional teams to document IT processes & policies
• Improve our service channels and IT ticket management
• Create and maintain support processes
• Support the Head of IT with general governance topics, audits, reviews of assets and licenses
• Help the global IT Team with user communication and managing change
• Collaborate with our Business Technology Partner and other key IT suppliers and manage contracts
• Software/applications support within the service area
• Implementing Core Technology projects together with the global IT Team and our Business Technology Partner