IT Service Manager

at  Munich Re

ITIL Asset and Configuration Analyst: Analyst has the ability and authority to ensure daily end-to-end compliance of Configuration Management services in accordance with this Configuration Management Plan. Specific responsibilities include:

• Will be working in ServiceNow Asset and Configuration management database (CMDB) and other integrated tools to ensure compliance to data quality and regulatory control criteria.
• Perform data analysis identifying root cause of any data quality issues and responsible for remediation.
• Implement the daily activities of asset and configuration updates
• Perform information asset assessments on Business Applications
• Perform yearly information domain certifications on all Business Applications validating compliance to all asset and configuration management regulatory controls.
• Track compliance to policies and procedures and resolving / escalating any compliance issues
• Provide data artefacts and participate in Asset and Configuration Management audits
• Ensure regular housekeeping of the Configuration Management System data
• Identify opportunities and submit proposals for improvement concerning tools, staff, training, procedures and work instructions