IT Service Manager

at  Vertex Solutions

MUST HAVE SKILLS/EXPERIENCE:

• IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams
• Experience in service management, change management, and/or incident management
• IT Infrastructure Library (ITIL) knowledge
• Knowledge and/or experience in cloud-based infrastructure (ideally AWS)
• Strong team player with good interpersonal skills
• Proactive and delivery focussed
• Hands-on experience in the software development lifecycle
• Strong command of English

NICE TO HAVE SKILLS /EXPERIENCE:

• Experience in performing IT Service Owner role
• Experience with SecDevOps tooling
• Skills and experience in infrastructure design, implementation, and maintenance
• Familiarity with Git, Jenkins, Nexus, etc.
• Experience with Performance testing and capacity management

HAVE WE SPARKED YOUR INTEREST?

Get in touch! We are looking forward to speaking to you
Reach out to me at k.damariya@vertex-solutions.com or apply for this job to know more.

ROLE- IT SERVICE MANAGER

Our client is one of the largest Financial Institutions and Financial Services organizations in the world, with operations in 64 countries and territories.
Using technology to transform the world’s leading financial institution, this is a job for the boldest problem solvers in the tech industry.

KEY RESPONSIBILITIES:

The role holder is responsible for the overall set of wide-ranging capabilities which include:

• Understand how our services work, their infrastructure, and their value to the business.
• Manage the release process with the team to ensure all necessary procedures are followed.
• Handle incident management and provide support for production issues.
• Make sure all operational data is documented correctly and meets non-functional requirements.
• Keep an eye on service performance using monitoring tools and take proactive steps as needed.
• Coordinate infrastructure activities like updates, migrations, and testing.
• Work with solution architects to implement changes to infrastructure services.
• Communicate with stakeholders, both within the business and IT, to address any service-related questions.
• Collaborate with product and delivery leads to prioritize projects.
• Take charge of ongoing maintenance tasks to keep services running smoothly.
• Ensure all services meet group infrastructure standards, including accurate service models, reviewed OLAs, and compliance with data governance.
• Maintain and test service continuity plans regularly.