IT Service Technician

at  CDC Computers

About Us: CDC Computers has been a trusted name in the IT and retail industry in Winnipeg for over 30 years. Locally owned and operated, we provide a family-feel environment rather than a rigid commercial structure. This allows us to adapt and adjust our offerings based on our clientele and the passions of our team. We are dedicated to providing professional and affordable technology solutions to both individual customers and businesses throughout Manitoba.
Our mission is to empower our community with the latest technology, ensuring that everyone from tech enthusiasts to business professionals has access to dependable, cutting-edge products and services. Whether you’re looking for the newest tech gadgets, comprehensive computer repairs, or robust IT support, CDC Computers is your one-stop-shop.

REQUIREMENTS:

• Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
• Proven experience in IT support roles.
• Strong understanding of Windows and Mac OS environments.
• Basic knowledge of networking principles and troubleshooting.
• Familiarity with server administration is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a positive attitude.

• Provide first-level technical support to end-users via phone, email, remote and in-person.
• Perform in-house repairs on hardware and software, including desktops, laptops, and peripherals.
• Assist with remote troubleshooting and resolution of technical issues.
• Manage and resolve help desk tickets in a timely manner.
• Support network and server maintenance and troubleshooting under the guidance of senior technicians.
• Install and configure software and hardware components in both end-user and business enviroments.
• Document issues and resolutions in the ticketing system.
• Maintain and update IT inventory records.
• Collaborate with team members to improve support processes and customer satisfaction.