IT Services Apprentice

at  Estio Training

BRIEF JOB DESCRIPTION:

Estio Training have an exciting new opportunity for three IT Services Apprentice Jet2 Plc, an Aviation company based in Leeds.

JOB DESCRIPTION:

As our new Level 3 IT Services Apprentice, you’ll perform 1st or 2nd line support to users based at any one of our locations, across the UK and Europe. You’ll gain experience working in our ServiceDesk, Application Support, IT Admin and Operations teams, giving you a great grounding in an IT Services department.

As our IT Services Apprentice, you’ll have access to a wide range of benefits including:

• 26 days holiday (plus Bank Holidays)
• Colleague discounts on Jet2holidays and Jet2.com flights
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

WHAT ARE THE KEY SKILLS/EXPERIENCE YOU’LL ALREADY HAVE?

• GCSE Maths & English (or equivalent) at grade A-C (9-4).
• You must not hold an existing qualification at the same or higher level in a similar subject.
• You must have been a resident in the UK for 3 years.
• You’ll have knowledge of core IT concepts – hardware, operating systems, security principles, etc.
• You’ll understand Service Delivery.
• You’ll have a practical understanding of ITIL principles is ideal.

• 1st and 2nd line support – analysing, prioritising and assigning end user issues in the IT Support Desk System.
• You’ll troubleshoot application faults by querying databases, checking log files and repeating issues.
• You’ll take ownership of faults and manage them in a logical and methodical manner, follow up on the status of issues on behalf of the user and communicate progress in a timely manner.
• You’ll create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
• You’ll contribute to new software rollout, hardware refresh, and network equipment upgrade.
• You’ll install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.