IT Site Services Specialist I
at Parexel
Berlin, Berlin, Germany -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Sep, 2024 | Not Specified | 17 Jun, 2024 | 1 year(s) or above | Teamwork,Communication Skills,Operating Systems,Information Systems,Customer Experience,Software,Customer Service Skills,Operations,Computer Engineering | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SKILLS:
- Excellent interpersonal, verbal, and written communication skills
- Excellent problem-solving skills
- Client focused approach to work; excellent customer service skills with a “Customer Experience” mindset with their end user support
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Willingness to work in a matrix environment and to value the importance of teamwork
- Willingness to travel to other locations to provide support as instructed by management
Knowledge and Experience:
- 1-2 years + experience in systems support and operations, including LAN administration, PC and user support
- Prior experience within a support focused role, ideally with customer experience as a focus
- Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)
- Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols
EDUCATION:
- University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience
Key Accountabilities:
- Provide standard incident resolution via IT Service Desk processes
- Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives
- Manage basic projects related to service desk processes or technology solutions
- Develop and maintain documentation for end user community and other IT Departments
- Additional projects or tasks as assigned by management
- Responsibility of remote sites to help support and maintain their IT support needs
- Drive and promote improvement to the customer experience within Data & Technolog
Responsibilities:
We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base!
Please note: This is a fully office based role.
Key Accountabilities:
- Provide standard incident resolution via IT Service Desk processes
- Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives
- Manage basic projects related to service desk processes or technology solutions
- Develop and maintain documentation for end user community and other IT Departments
- Additional projects or tasks as assigned by management
- Responsibility of remote sites to help support and maintain their IT support needs
- Drive and promote improvement to the customer experience within Data & Technology
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Trade Certificate
University/college degree in a relevant technical area (electrical engineering information systems computer sciences computer engineering) preferred or technical training certificate and equivalent experience
Proficient
1
Berlin, Germany