IT Site Support

at  SAIC

Washington, DC 20006, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate27 Jun, 2024Not Specified27 Mar, 20241 year(s) or aboveTicketing Systems,Communication Skills,Android,Servicenow,Microsoft Azure,Order Processing,Active DirectoryNoNo
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Description:

Job ID: 2404456
Location: WASHINGTON, DC, US
Date Posted: 2024-03-26
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.

REQUIRED EDUCATION & EXPERIENCE

  • AA Degree in related discipline and one year of related experience; Or, High School and up to two (2) years of related IT or customer service experience.
  • Basic knowledge of ServiceNow or other ticketing systems.
  • Basic knowledge of Microsoft Windows 10 workstations.
  • Ability to work in a fast-paced environment.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Strong oral and written communication skills with experience working directly with end-users, including VIPs.

DESIRED EXPERIENCE & CERTIFICATIONS

  • Basic knowledge of mobile device platforms (iOS and Android).
  • Basic knowledge of Active Directory.
  • Basic knowledge of Microsoft Azure.
  • Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
  • CompTIA A+, Network+, Security+.
    SAIC accepts applications on an ongoing basis and there is no deadline.
    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site

Responsibilities:

  • Interface with customers at an on-site location taking scheduled appointments and walk-ins.
  • Assist customers with mobile device provisioning, activation, and enrollment.
  • Assist customers with updating the operating system on Apple and Android devices.
  • RSA soft and hard tokens (assigning, replacing, inventory management, etc).
  • Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.
    Qualifications

REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Other

Diploma

IT

Proficient

1

Washington, DC 20006, USA