IT Solution Manager

at  Continental

Your tasks

• Accountable for the overall service delivery
• Drive technical innovation and optimization
• Responsible for the change coordination (and implementation) for respective services
• Ensure efficient problem management process for respective services
• Ensure that the current and future service requirements of customers are identified, understood, and documented in SLA and SLR documents
• Negotiate and agree on levels of service to be delivered to the customer (either internal or external), formally documenting these levels of service in SLAs
• Ensure that service performance reviews are scheduled, regularly carried out with customers, and are documented with agreed actions
• Contract- and License-Management
• Recommend appropriate technology solutions which ensure that the system functions fulfil the customer requirements and that the selected solutions can be quickly and fast integration with the existing business environment
• Run a sustainable demand management process, including budget control
• Hierarchical point of escalation
• Primary contact for all customer requirements
• Manage the involved providers

Your profile

• Master’s Degree in Information Technology, Computer Science, Engineering, or similar fields
• Profound experience of at least three years in IT Service Management and Project Management
• Outstanding skills in communication, presentations, and a team player
• Willingness to travel (15% of the time) to support knowledge transfer and global coordination of activities
• Functional leadership experience in Service & Project Management
• Experience in budget management for services and projects
• Low code platform (Mendix) Knowledge

Our offer
If you meet the requirements you will hear from us in 15 days
Ready to drive with Continental? Take the first step and fill in the online application.
Ready to drive with Continental? Take the first step and fill in the online application.
About us
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2023, Continental generated sales of €41.4 billion and currently employs around 200,000 people in 56 countries and markets.

• Accountable for the overall service delivery
• Drive technical innovation and optimization
• Responsible for the change coordination (and implementation) for respective services
• Ensure efficient problem management process for respective services
• Ensure that the current and future service requirements of customers are identified, understood, and documented in SLA and SLR documents
• Negotiate and agree on levels of service to be delivered to the customer (either internal or external), formally documenting these levels of service in SLAs
• Ensure that service performance reviews are scheduled, regularly carried out with customers, and are documented with agreed actions
• Contract- and License-Management
• Recommend appropriate technology solutions which ensure that the system functions fulfil the customer requirements and that the selected solutions can be quickly and fast integration with the existing business environment
• Run a sustainable demand management process, including budget control
• Hierarchical point of escalation
• Primary contact for all customer requirements
• Manage the involved provider