IT Specialist

at  21co

21.co is the world’s leader in providing access to crypto through simple and easy to use products.
21.co is the parent company of 21Shares, one of the world’s largest issuers of cryptocurrency-backed exchange traded products (ETPs) – which is powered by Onyx, a proprietary technology platform used to issue and operate cryptocurrency ETPs for 21Shares and third parties.
21Shares was one of the first to issue a bitcoin ETP in 2019 and manages a suite of ETFs in the U.S., including a spot bitcoin ETF and 40’ Act vehicles.
The company has offices in Zurich, London, and New York. 21.co was founded in 2018 by Hany Rashwan and Ophelia Snyder. Cathie Wood, Chief Executive Officer & Chief Investment Officer of ARK Invest is a board member.

JOB SUMMARY:

21.co is looking for a well-rounded IT Specialist to join our growing Information Technology team. This person will learn and promote IT best practices throughout the organization and all its divisions. This includes helping with our continuous integration practices, automation, documentation, SaaS operations, IT Support, and cross-collaborating with other departments to standardize those processes across our enterprise.
You are a great fit if you have been a system administrator with cloud service providers in previous positions and know your way around IT Support principles and MDM operations. Opportunities to learn will include SaaS management, automation, SaaS infrastructure, and Security operations.
The ideal candidate has exposure working in a startup or a rapidly growing and changing organization. 3+ years of IT experience with a blend of startup and later-stage company experience, preferred.

KEY ACCOUNTABILITIES AND SCOPE:

• Day-to-day IT Support
• Computer management with MDM systems
• SaaS cloud management, engineering, and support
• Practices active listening, white-glove support, and empathic communication
• Proactively communicates the status of work in progress
• Escalates problems or cross collaborates with other teams to seek resolution
• Validates and updates documentation

SKILLS REQUIRED:

• Working with macOS, Windows 11 Pro, and typical sysadmin tools for hardware
• Cloud savvy with modern sysadmin cloud service providers
• Excellent teamwork and communication skills
• Ticketing system experience (open, close, escalate, metrics tagging)
• Understanding network fundamentals (IP address schemas, WiFi, VLAN configs)
• Enrolling devices, and managing MDM policies, reimaging, and Bitlocker/FileVault principles
• Lifecycle principles such as onboarding, offboarding, mid-lifecycle change management
• Ability to liaise IT Support and provide informed handoffs between cross-time zones - preferred