IT Specialist

at  FAO

Job Posting: 22/Feb/2024
Closure Date: 07/Mar/2024, 4:59:00 PM
Organizational Unit: CSLC
Job Type: Non-staff opportunities
Type of Requisition: PSA (Personal Services Agreement)
Grade Level: N/A
Primary Location: Hungary-Budapest
Duration: 11 months
Post Number: N/A

MINIMUM REQUIREMENTS

• High school diploma, university degree/technical diploma is considered an asset
• 1-3 years of relevant work experience
• Working knowledge (level C) of English
• Working knowledge of the official language of the country
• National of Hungary or resident of the country with valid work permit.

TECHNICAL/FUNCTIONAL SKILLS:

• Attention to detail and ability to maintain accurate records.
• Ability to draft routine correspondence and to write and spell correctly in English.
• Ability to organise own work, set priorities, and meet deadlines.
• Ability to cope with an increased volume of work during peak periods of a limited duration.
• Computer literacy and ability to effectively use databases, spreadsheets, emails and other office technology software.
• Courtesy, tact, and ability to establish and maintain effective working relationships with people of different national and cultural backgrounds.
• IT Skills: Good knowledge of MS Office applications, Internet and office technology equipment. Strong knowledge of Excel.
• Good knowledge of corporate ERP systems
• Good communication skills
• Enthusiastic to work in an administrative support environment.
  Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

• Provide first-level and second-level user support for ICT-related services including, but not limited to: the Local Area Network, Wide-area Network, Wi-Fi, Video conferencing, hardware and software, Multifunction printers/photocopiers and Teams telephony.
• Coordinate delivery and installation/configuration of standard laptops for SSC personnel as per established policies and procedures and liaising with the users.
• Ensure IT inventory tracked, IT assets are tagged and maintain IT supplies.
• Ensure all user requests are logged in the Service Management tool and coordinate with the IT Division for any 3rd level escalations.
• Monitor ticket resolution within SLAs and produce reports on request.
• Assist in identifying hardware and software needs of the SSC and draft procurement requests for hardware and software according to corporate guidelines and procedures.
• Perform other duties as required.