IT Specialist - Level 1-2 (AB0001)

at  MSP OPERATIONAL CORP

Whether you’re looking for a career change in IT, you’re a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success.
We are currently looking for a dynamic IT Technician – Level 1-2 for a role to hire for our client located in Montreal, QC and Saint-Jean-sur-Richelieu, QC. who is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered, and operated.
Do you like a challenge and want to be part of a dynamic team? Would you like to share in the success of a fast-growing company? Then read on!

REQUIREMENTS:

• Minimum 5 years’ experience in a similar position.
• DEC in Information Technology or equivalent.
• In-depth knowledge and experience with Microsoft environments, including Microsoft Office 365, and Active Directory.
• Experience with Windows 10-11.
• Experience in user support.
• Experience in troubleshooting and repairing PCs and printers.
• Experience with imaging laptops.
• Knowledge/Experience of ticketing system: ServiceNow
• Strong troubleshooting, communication, and documentation skills.
• Demonstrate a good level of autonomy (good planning, good follow-up and accountability, initiative).
• Ability to work as part of a team.
• Excellent problem-solving skills and attention to detail.
• Willingness to continuously learn and adapt to new technologies and procedures.
• Bilingual in English and French, both written and spoken.
• Has a car and a valid driving license.

• Perform imaging of desktop and laptop computers as part of the MES project, involving 135 PCs and PC refresh.
• Assign or update KBM user access, with a training session provided before assigning this task.
• Manage SNOW Incident, Request, and Task Support tickets.
• Handle user password management, including unlocking and resetting passwords.
• Provide O365 support assistance.
• Manage the addition and removal of computer assets from the Asset Management Database.
• Prepare end-of-life (EOL) desktop and laptop computers for recycling.
• Serve as a backup IT resource during vacations for each site.
  If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.
  We thank all the candidates for their interest, but only the selected candidates will be contacted directly. Only local candidates will be considered.
  “Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required.