IT Specialist

at  lxt

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 145 countries and coverage for more than 1000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, Turkey, India and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East. Learn more at lxt.ai.
Roles and Responsibilities

1- Technical Support

• Provide desktop support for applications, operating systems and hardware as required
• Provide troubleshooting resolution and updating/upgrading of hardware and software
• Install and configure computer hardware, software, systems and networks
• Monitor and maintain computer systems and networks
• Plan end-user training as required

• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

  2- Equipment Management

• Repair and replace equipment as necessary

• Maintain all computers and peripheral equipment as requested

• Document and maintain IT inventory

  3- General

• Liaise with external suppliers for the repair of any equipment under warranty or maintenance contract

• Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third-party vendors
• Prioritize and escalate issues as necessary
• Test new technology
• Assist in the planning and implementation of application rollout
• Help to oversee the Website functionality and development
• Developing and implementing IT maintenance policies and procedures
• Head Office Communications
• Work with the IT Director, to identify and suggest opportunities for improvement in the companies IT infrastructure
• Reporting to the IT Director, accurate and punctual submission of support provided to the company staff

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Sedentary work; sitting mostly at a desk in the office
• Standing and walking around from time to time
• Required to lift and carry up to 23 kgs
• Core hours are Monday to Friday between 8 A.M to 5 P.M
• May require to work outside of regular office hours

QUALIFICATIONS

• Post secondary education in Computer Science or an IT related field
• Minimum 3+ years experience in an IT related role
• Ability to organize and prioritize tasks based on severity level
• Ability to listen actively and extract the important information from user complaints
• Analyzing hardware and software malfunctions to diagnose the root cause of the issue
• Experience with Microsoft Office Suite 2013 and newer
• Experience with troubleshooting printers, scanner and various other peripherals
• Basic understanding of network switches, routers and TCP/IP networking
• Basic understanding of G-Suite (Gmail, Drive, etc.)
• Basic understanding of VoIP
• Fluent/Native in : English

Please refer the Job description for details