IT Specialist

at  Neighbourly Pharmacy

Neighbourly Pharmacy Inc. is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly motivated IT Specialist to join our growing Support Centre Team!

ABOUT US:

Since 2015, Neighbourly has expanded its diversified national footprint to include 290+ locations, reinforcing the Company’s reputation as the industry’s acquirer of choice. You will directly contribute to our rapid growth which has regularly been recognized externally, including receiving the following accolades:

• Ranked #1 fastest growing company in Canada (Globe and Mail, 2020)
• Requalified on the Globe and Mail’s Top Growing Companies list in each of 2021 and 2022.
• Named as one of Canada’s Best Managed Companies for three consecutive years (2021, 2022 and 2023)
• Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship)
• Recognized on Canadian Business’ 2020 Growth List.

POSITION SUMMARY:

This role focuses on maintaining and monitoring the software systems and networks for our business. You will be tasked with solving technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

QUALIFICATIONS:

• 1+ years of experience in a technical support role.
• Technical Certifications are preferred, but not required.
• Working knowledge with POS and Dispensary software and hardware systems.

SKILLS:

• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.

• Installation and configuration of software and physical computer systems as required.
• Ticket/Incident management: 1st Line intake of all IT Support incoming tickets nationally within the Fresh Service ticketing software
• Communicate with internal/external customers and provide updates in a timely manner.
• Troubleshoot and resolve issues with software or hardware.
• Support resolutions that may require in-store visits/travel.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Analyze tickets to detect underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Participate in business meetings to provide insight into technical requirements.
• Support store acquisitions by thoroughly planning and executing IT requirements and upgrades in support of the business and conversion teams.
• Write technical and software process documentation as required.
• Liaise with other departments to support processes such as auditing and other duties as required by business needs.
• Other Duties as assigned.
• Travel to the stores may be required for onsite repair.