IT Support Analyst - 3152

at  Indian Rivers Behavioral Health

MINIMUM QUALIFICATIONS:

• High School diploma or GED equivalent required and minimum three years IT experience or equivalent OR
• Associate’s, technical, or non-IT Bachelor’s degree and minimum one year IT experience or equivalent required
• Experience in Microsoft Office and Microsoft Applications preferred.
• Must be able to complete and maintain of CPR/First Aid, CPI and other annual certifications.
• CurrentDriver’s License and good driving record as defined by Indian Rivers’ policy.
• Must be able to read, write legibly, speak, and comprehend English.FULL-TIME EMPLOYEE BENEFITS:
• Blue Cross Blue Shield Medical Insurance
• Employees Retirement System of Alabama
• Prescription Drug Coverage
• Mileage Reimbursement
• Paid Time Off
• Voluntary Dental, Vision, and Life InsuranceINDIAN RIVERS IS AN EQUAL OPPORTUNITY EMPLOYER

• Assist in the assurance that all assigned duties are implemented according to Department of Mental Health policies and standards.
• Ensure all safety, fire prevention, and health measures are followed while on duty.
• Assist users with PC and phone operations, i.e. log-in, voicemail, general user information.
• Provides end users access to the network and programs, activating or deactivating user accounts as necessary.
• Set up computers for staff as requested, relocating as needed; load software.
• Set up printers and fax machines as requested.
• Respond to user requests or problems in operating their computers in a timely manner.
• Support the IT Manager and Executive Director in working towards the company’s business objectives.
• Plan work flexibly to a deadline.
• Keep up to date with technical as well as industry sector developments.
• Work independently and/or with teams to complete assigned tasks accurately and in a timely manner with minimum supervision.
• Support Organizational Code of Conduct, Standards Compliance, HIPAA and Security Programs by ensuring job tasks are performed in a legal and ethical manner, assessing the work area for non-compliance and notifying the supervisor, manager, Executive Director or designee as appropriate, and maintaining training requirements and understanding that training is a required condition of employment.
• Maintain the confidential nature of all consumer and Organization related activities by not divulging information outside the facility, discussing information within the facility on a need-to-know basis, acknowledging policy annually by signing confidentiality statement, and by referring media and general inquiries to the Executive Director.
• Adhere to attendance and punctuality policy by allowing adequate time to arrive, clock-in and assume responsibilities at designated time, adhering to meal and break times and making timely requests for annual leave and reporting the need for sick leave in accordance with policy.
• Demonstrate the skills necessary to keep the business operations of Indian Rivers on task and up-to-date.
• Devote 40 hours per week to the completion of duties as outlined in the job description.More than 40 hours of work per week may be required to meet job responsibilities and deadlines.
• Comply with all standards related to safety and health by maintaining current TB Test, CPR/First Aid, CPI, and by reporting infections and on-the-job injuries in accordance with policy.
• Identify opportunities for improving the quality of services provided by the department and the organization.
• All other duties and responsibilities as assigned by the Supervisor or Executive Director.
• Supports IT Manager as needed.