IT Support Analyst

at  Amaris

Job description
Job Description
We are seeking a seasoned IT Support Analyst to join our team at Amaris Consulting. This is an opportunity for professionals with 7-10 years of experience who are looking for an Undetermined Duration Contract in Belgium. The successful candidate will be responsible for providing support and expertise in the areas of content management (ECMs), eCTD Publishing, and Product Registration.
Act as subject matter expert and technology expert for the Publishing tool, DocuBridge by Lorenz; assess release notes with the process owner; Upgrade the system; solve related issues.
Provide support to projects as assigned (e.g.: documentation, installation, qualification, testing, release).
Support qualification activities as needed (e.g.: write/execute assigned installation / operational qualification scripts).
Implement configuration changes as per their approval.
Contribute to 3rd level support of incident and service request management ensuring qualitative and timely resolution of incidents.
Able to work effectively within a global team setting.
Demonstrate proficiency in common database technologies such as Oracle and MSSQLExperience with DocXtools, DXC Toolbox, PleaseReview and StartingPoint would be advantageous but not mandatory.
This role offers you an opportunity to learn new technical skills while supporting a global user base. You should also be open-minded towards taking on additional systems’ support duties if required.
About You
You have excellent command of English language (verbal and written).
You have strong communication & collaboration skills with colleagues, other IT areas, vendors etc.
You are a team player who is focused on quality output and has an eye for detail.
Openness to take on support of other systems as needed.
If you’re looking for a challenging role that allows you to leverage your technical expertise while working in a dynamic global environment, this could be the perfect opportunity for you.
What can you expect?
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here’s what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate’s shoes to ensure they have the best possible experience.
We look forward to meeting you

Please refer the Job description for details