IT Support Analyst | Chinquapin Trust Company

at  Hallmark

HALLMARK- Because Connecting With Each Other Has Never Been More Important
For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!
When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success.
Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.

WHO WE ARE

Chinquapin Trust Company operates a private trust company that manages a sophisticated investment portfolio, financial reporting, tax compliance and other services for its clients. Clients include individuals, partnerships, corporations, trust, and private foundations.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• Minimum of 2 years of experience providing technical support to end-users.
• Proficiency in Microsoft Windows and Office applications (Excel, Word, PowerPoint, Teams).
• Experience in macOS and iOS, encompassing skills in application installation, troubleshooting permissions issues, and applying software updates.
• Experience with C# .NET, Java, Python, Java Script, or other programming/scripting languages.
• Experience in Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Ability to work independently.

PREFERRED QUALIFICATIONS

Your resume will stand out if you have:

• Understanding of database and SQL report development.
• Experience in a financial services environment.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
• Previous experience in similar role.
• Strong problem-solving skills and the ability to think critically to troubleshoot technical issues.
• Exceptional customer service skills.

Interested? Follow the application instructions below to apply.
You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.
In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.
Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.
Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status. Principals only please.

KEY RESPONSIBILITIES

• Installing and configuring software on workstations and servers.
• Preparing and configuring laptops, monitors, docking stations, and other necessary equipment for new team members.
• Delivering technical support to team members and clients both on-site and remotely, utilizing various access methods.
• Creating and maintaining technical procedures and documentation.
• Working with software and hardware vendors to address product-related issues.
• Supporting team members and clients in understanding key application features.

The following is required to be considered for this role:

• Minimum of 2 years of experience providing technical support to end-users.
• Proficiency in Microsoft Windows and Office applications (Excel, Word, PowerPoint, Teams).
• Experience in macOS and iOS, encompassing skills in application installation, troubleshooting permissions issues, and applying software updates.
• Experience with C# .NET, Java, Python, Java Script, or other programming/scripting languages.
• Experience in Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Ability to work independently