IT Support Analyst

at  Emerging Tech LLC

Job Requisition: IT Support Analyst
Department: Emerging Tech Lab (ETL)
Company Name: Emerging Tech
Location: Remote
Job Type: Part-Time
Pay Range: $12-14/hr
About Us:
Emerging Tech was founded with the aim of fulfilling the emergent need for standards-based, end-to-end IT consultancy. Our experts are located across the United States, eager to design and implement cutting-edge solutions that revolutionize our partners’ capabilities.
We are seeking a dynamic and motivated individual to join our team as an IT Support Analyst. This is an IT Support Analyst Intern, you will play a crucial role in managing Microsoft 365 configuration, including Intune, Defender, and other IT tools, to ensure the company’s data is protected and the IT infrastructure is operating efficiently. Additionally, you will serve as the primary point of contact for the IT Help Desk, addressing the technology-related needs of current employees and contributing to the development and management of the ticketing system.

Work Responsibilities:

• Configure and maintain Microsoft 365 tools, including but not limited to Intune and Defender.
• Monitor and optimize configurations to ensure security, performance, and compliance.
• Provide comprehensive support for remote devices, including troubleshooting hardware and software issues, configuring devices, and ensuring connectivity.
• Assist employees clients in utilizing Microsoft Office 365 applications, troubleshoot issues, and provide guidance on best practices for productivity and collaboration.
• Act as the first point of contact for employees seeking technical assistance.
• Provide timely resolution of IT-related issues through effective troubleshooting and problem-solving.
• Develop and manage a comprehensive ticketing system to track and prioritize IT support requests.
• Educate end-users on utilizing IT resources efficiently, especially Microsoft Office 365 tools, to enhance their productivity.
• Conduct training sessions for employees on the proper use of IT tools and adherence to security protocols.
• Communicate IT-related updates and changes to employees as needed.
• Maintain Inventory for all IT equipment, apply necessary patches, and generate monthly reports for leadership.

Requirements:

• Currently enrolled as a 3rd or 4th year student to receive Bachelor’s degree in Computer Science, Information Technology, or related field
• Strong understanding of Microsoft 365 suite, particularly Intune and Defender.
• Familiarity with IT security principles and best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively within a team.

Preferred Qualifications:

• 2+years of IT Help Desk Experience: Demonstrated experience in providing technical support and assistance to end-users, particularly in remote device management and Microsoft Office 365 applications
• Relevant IT certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals)

What We Offer:

• Valuable experience in the field of cybersecurity and compliance while pursuing your college degree
• Work-life balance
• Remote work environment

Equal Opportunity Employer:
Emerging Tech, LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a workplace that is inclusive and free of employment discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local law. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, benefits, training, social, and recreational activities.
We value diversity and strive to create a positive and inclusive work environment where all employees are treated with dignity and respect. Decisions regarding employment are made based on an individual’s qualifications as they relate to the job for which they are applying.
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• Configure and maintain Microsoft 365 tools, including but not limited to Intune and Defender.
• Monitor and optimize configurations to ensure security, performance, and compliance.
• Provide comprehensive support for remote devices, including troubleshooting hardware and software issues, configuring devices, and ensuring connectivity.
• Assist employees clients in utilizing Microsoft Office 365 applications, troubleshoot issues, and provide guidance on best practices for productivity and collaboration.
• Act as the first point of contact for employees seeking technical assistance.
• Provide timely resolution of IT-related issues through effective troubleshooting and problem-solving.
• Develop and manage a comprehensive ticketing system to track and prioritize IT support requests.
• Educate end-users on utilizing IT resources efficiently, especially Microsoft Office 365 tools, to enhance their productivity.
• Conduct training sessions for employees on the proper use of IT tools and adherence to security protocols.
• Communicate IT-related updates and changes to employees as needed.
• Maintain Inventory for all IT equipment, apply necessary patches, and generate monthly reports for leadership