IT Support Analyst - Fort Frances ON

at  FSET Inc

The IT Support Analyst position is a permanent full-time job opportunity. This role is client-focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will be key in supporting our clients. This position is aimed at Service (Help) Desk (2+ years in a similar role) individuals looking for an IT career with a bright future and growth opportunity. Under the supervision of the Service Desk Manager, the successful candidate will join the FSET Managed Service Provider team.

QUALIFICATIONS & SKILLS

• A college diploma in computer science or equivalent degree.
• The ability to support desktops, laptops, printers, network devices, and peripherals.
• Excellent working knowledge of MS Office 365 suite of applications.
• Excellent working knowledge of Azure Active Directory (AAD) and Network Administration.
• Sound understanding of the TCP/IP suite of protocols.
• Understanding of leading virtualization technologies.
• Microsoft MS-900/AZ-900/SC-900 and Network+ certifications or equivalent an asset.
• Excellent verbal and written communication skills are necessary.
• The candidate must effectively work in an organized, efficient, neat manner; attention to detail is necessary.
• Candidate must be self-motivated, capable of independent reasoning and troubleshooting, and capable of working reliably and responsibly both independently and in a team environment.
• 3+ years experience in a similar role.
• Hold a valid Class G driver’s license.
• Ability to work in a fast-paced environment under pressure.
• Possess good dexterity and physical fitness; ability to kneel, bend, and work in areas with restricted or limited movement.
• Ability to communicate with the public and fellow employees courteously and tactfully with a commitment to maintaining strong customer service.
• Flexibility to work variable hours and overtime as needed; days, evenings, weekends, and statutory holidays as needed.
• Available for occasional travel to other cities as required.
• Criminal record check; enhanced reliability security clearance.
• Must be eligible to work in Canada.

• Provide technical support to end users onsite and remotely, including Desktop, Laptop, VOIP phone systems, applications and network devices.
• Manage service support requests in line with Service Level Agreements (SLAs).
• Monitor and update the service ticketing system for assigned tickets and assigned locations and/or projects.
• As needed, prepare and provide support documentation, including user and group training.
• Promote and adhere to FSET information security policies, standards and procedures.
• Perform other related duties as assigned.Strive for excellence in customer service in line with FSET values and expectations.