IT Support Analyst

at  HPX Group

ABOUT YOU

We are looking for someone:

• Who has a strong technical background and can troubleshoot and resolve complex technical problems reported by users.
• Who has experience as a Systems Administrator within a Microsoft ecosystem. Experience managing Microsoft Admin Center, Azure Active Directory, and Microsoft Endpoint Manager will be highly regarded.
• Who has excellent written and verbal communication skills. It is crucial you can understand the needs of non-technical users, and present technical concepts in a clear manner.
• Who can manage the relationship with our IT provider and coordinate efforts to resolve user issues.
• Who is energised by helping others and takes pride in providing a good experience to users.
• With great interpersonal skills, who wants to be part of a fantastic team culture.
• This role will require the successful candidate to provide support during Australian East Coast business hours. Occasional after-hour support may be required as an exception.

What’s in it for you

• Be mentored in a supportive environment, with access to quality work and professional development opportunities.
• A fun, collaborative and high-performing team environment with regular social events, training days and team retreats.
• Flexible working arrangements.
• A competitive remuneration package, including equity pursuant to the Group’s ESS.
• An extra week’s leave, as part of our employee personal development program.
• Full-day birthday leave.

We’re looking for an experienced IT Support Analyst with exceptional troubleshooting skills to drive IT Support outcomes across our group. Reporting to our IT Support Lead, you will be the point of contact for IT issues and will either work directly with users to resolve technical problems, or coordinate the resolution with support staff from our IT provider. We are a high performing team looking for someone with drive and initiative to join us on our continued journey of growth and expansion.
The role is open to candidates from Sydney. As the role involves working directly with other users, we require the successful candidate to work from our CBD office.