IT Support Analyst (m/f/d)

at  retarus GmbH

Become IT Support Analyst (m/f/d) at Retarus.
Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100 as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Mobile working and flexible working time
• Family atmosphere and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business and options to work abroad
• Modern, bright offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you’ll do

• Being the single point of contact and technical support (3rd level) for national and international customers & prioritisation and claasification of customer inquiries in regards to our Messaging and Business Integration Services
• Creation of solution documentation in the ticketing tool, process descriptions and instructions for your team
• Participation in the further development and maintenance of quality management and internal service processes
• Technical error analysis of mappings, sourcing code and scripts
• Accompanying and supporting internal escalations, e.g. to the development department
• Extensive training at our locations in Timisoara, Erfurt and Munich, in which you will get to know your colleagues, processes and our self-developed tools

What you’ll need

• A successfully completed technical training, ideally as an IT specialist (m/f/d), system administrator (m/f/d), IT business administrator (m/f/d) or a comparable qualification
• Passion for problem solving tasks and customer-faced environments
• Solution-orientation, team spirit, self-initiative and strong commitment
• Flexibility to work in alternating shifts
• Very good written and spoken English skillsideally:
• Professional experience in IT support, IT application operation and/or system administration.
• Professional experience and knowledge in dealing with Cloud. Messaging and/or EDI technologies
• German and/or French skills

What you can expect
At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

VERY IMPORTANT

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alexander Berg is happy to field any questions you may have: Alexander.Berg@retarus.de
We’re looking forward to getting to know you

• Being the single point of contact and technical support (3rd level) for national and international customers & prioritisation and claasification of customer inquiries in regards to our Messaging and Business Integration Services
• Creation of solution documentation in the ticketing tool, process descriptions and instructions for your team
• Participation in the further development and maintenance of quality management and internal service processes
• Technical error analysis of mappings, sourcing code and scripts
• Accompanying and supporting internal escalations, e.g. to the development department
• Extensive training at our locations in Timisoara, Erfurt and Munich, in which you will get to know your colleagues, processes and our self-developed tool