IT Support Analyst

at  OakNorth Bank

IT SUPPORT ANALYST

The IT Support Specialist plays a crucial role in ensuring smooth daily operations within the London office at Oaknorth.
The successful candidate is responsible for a wide range of technical support tasks, ensuring that both hardware and software systems function optimally supporting the day-to-day operations of the business.
This is a demanding in office role, as a member of the Service and Support function you will be able to work in a fast-paced environment, helping to identify areas of improvement.

ABOUT US

We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.
Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
The industry was backward-looking and too focused on historic financials, rather than future potential.
So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
No more what ifs, OakNorth Bank exists.

• Maintaining Meeting Rooms:
• Ensure all audio-visual and conferencing equipment in meeting rooms is functioning properly.
• Provide immediate troubleshooting and assistance during meetings if technical issues arise.
• Regularly check and maintain equipment to prevent breakdowns.

Supporting Users with Hardware and Software Issues:

• Act as the first point of contact for employees facing any hardware or software-related issues.
• Troubleshoot and resolve issues related to computers, printers, phones, and other office technology.

• Provide user-friendly guidance and training to staff on how to use office technology efficiently.

Supporting New Joiners and Leavers:

• Assist with the setup of IT equipment and accounts for new employees.
• Provide initial orientation and training on IT systems and policies.

• Manage the IT aspects of offboarding for employees leaving the organization, ensuring a secure and comprehensive handover of equipment and access rights.

Supporting Facilities Management:

• Collaborate with the facilities management team to ensure that IT infrastructure aligns with the overall office environment.

• Assist in managing network-related needs, such as Wi-Fi access and network connectivity in different parts of the office.

Identifying Patterns:

• Monitor and record recurring IT problems, identifying patterns that could indicate larger underlying issues.
• Collaborate with the wider IT team to develop long-term solutions to recurrent problems.
• Escalate complex IT issues to higher-level technical teams or external vendors as needed.