IT Support Analyst (Remote)

at  Chaney Enterprises

SUMMARY/OBJECTIVE:

The IT Support Analyst works cooperatively as a part of the team to provide excellent customer service and provide customer-focused technical support to our end users.

EXPERIENCE:

• 1-year experience in IT support.
• Experience with Microsoft Office 365.
• Knowledge of computer applications, systems and peripheral equipment.

SPECIAL SKILLS:

• Written communication, verbal communication, and mathematical skills.
• Excellent interpersonal skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Must be able to identify and resolve problems in a timely manner.
• Close attention to detail and the ability to work independently as well as part of a team.
• Must be able to handle multiple tasks and adjust priorities within deadlines.

INDUSTRY RELATED EXPERIENCE OR SKILLS:

• N/A
  Education Required: Bachelors Degree in computer science or information technology related field; however any combination of training, education and experience which provides similar knowledge, abilities and skills may be considered.
  Preferred Education: College/Undergrad
  Bilingual in Spanish Preferred: Ye

ESSENTIAL FUNCTIONS:

• Reviews incoming helpdesk tickets in a timely manner and provides timely response and updates.
• Evaluates and prioritizes service requests and incidents and assigns them appropriately.
• Identifies, researches and resolves end user problems related to the user’s computing environment.
• Repairs and upgrades computer hardware as required.
• Escalates problems to others in IT as necessary.
• Supports peripheral equipment such as printers, mice, keyboards, etc.
• Workstation set-up, configuration and installation of hardware and software.
• Performs basic Active Directory duties, including password resets, new accounts.
• Supports mobile phones and tablets.
• Other duties as assigned.