IT Support Analyst

at  Softcat

WHAT WE NEED FROM YOU

• Strong level of accountability and ownership as well as great communication & team collaboration skills
• Experience working with Microsoft Teams collaboration & telephony
• Experience working with Microsoft Windows Server 2012-2022
• Administering and maintaining Microsoft Active Directory (Hybrid), Exchange, Office 365, Azure, Intune
• Understanding or experience supporting virtual environments (Citrix)
• Experience on an ITSM platform; ticket management (Service Now)

As IT Support Analyst, you’ll be responsible for:

• Providing remote and deskside support for Softcat users
• Using your knowledge to identify underlying problems and suggest solutions and/or improvements
• Maintaining servers and essential platforms used within Softcat (O365/Azure/Domain controllers etc.)
• Acting as an escalation point for the IT Helpdesk when required, resolving challenging problems
• Creating and maintain technical documentation to be used in a knowledgebase
• Occasionally working on exciting IT projects to drive business improvemen

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop off