IT Support Analyst

at  TONY BLAIR INSTITUTE SINGAPORE BRANCH

TBI is looking for an IT Support Analyst to join our Operations, Asia Pacific team based at our hub office in Singapore. You will provide customer-centric IT support for internal stakeholders, troubleshooting hardware and software issues, onboarding new members of staff and working with 3rd party suppliers & vendors where necessary.
Please note that to apply for this role you must have an existing right to work in Singapore, and relocation is not offered.

• Be very customer-focused in solving IT issues for our internal stakeholders in a timely manner with a strong commitment to quality service.
• Provide responsive 1st line technical support to TBI’s end users enabling them to undertake their roles and responsibilities in a secure and professional environment.
• Proactively monitor the ITSM helpdesk queue for requests, incidents and problems, ensuring they are acted upon promptly.
• Ensure that all requests, incidents, and problems are recorded within the ITSM helpdesk platform.
• Ensure all end user IT assets are captured and the asset management system is kept up to date.
• Configuration and maintenance of end user equipment including laptops and mobile devices.
• Working with the Cyber Security Engineer to assist in maintaining the security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, anti-virus protection, threat detection and loss of service.Work with 3rd party suppliers/vendors where escalation is required to resolve an incident or request.