IT Support Apprenticeship

at  Intequal

VACANCY DESCRIPTION:

Main Duties and Responsibilities:
IT Resource Provision

To take responsibility for the successful delivery of hardware-related tasks:

• Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
• Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers
• Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
• Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and

Cunninghams to resolve faults speedily

• Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
• Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
• Support staff and students with the virtual server environments and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

• Installation, configuration of new/upgraded software
• Produce user guides and offer training and ad-hoc instruction to staff users
• On-going software monitoring and maintenance e.g. internal internet filtering software

ICT Support

• To maintain a logging system for support requests from staff/pupils
• To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers

• To ensure technical assistance is provided at extra-curricular events • Manage printing resources across the Academy

• Create new user accounts and assign appropriate permissions
• Assign staff and pupil passwords
• Provide support to the Academy in its use of media, from recording classes and events
• Maintain inventories, asset and security mark ICT equipment
• Support evening events at the Academy
• Ensure all desktops, laptops, visualisers and projectors are working and well maintained
• Carry out daily audit checks on equipment ensuring whole school is completed weekly

QUALIFICATIONS REQUIRED:

GCSE Maths & English (Grade C/4 or above)

DESIRED SKILLS:

The successful candidate should be able to demonstrate a natural liking for IT and showcase knowledge as a budding IT hobbyist. This could be both hardware and software related skills.

BRIEF OVERVIEW OF THE ROLE:

The Oakwood Academy have a fantastic opportunity for an Apprentice ICT Technician to join their dedicated and helpful team. The successful candidate will be required to assist with providing ICT support to staff and students in their use of ICT resources across the academy.

To take responsibility for the successful delivery of hardware-related tasks:

• Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
• Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers
• Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
• Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software an

To take responsibility for the successful delivery of software-related tasks:

• Installation, configuration of new/upgraded software
• Produce user guides and offer training and ad-hoc instruction to staff users
• On-going software monitoring and maintenance e.g. internal internet filtering softwar