IT Support
at APTSYS TECHNOLOGY SOLUTIONS PTE LTD
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 28 Jun, 2024 | USD 3000 Monthly | 29 Mar, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Implementation, commissioning and training of Aptsys’ products for customers. Setup of network and Wi-Fi infrastructure as required.
- Handle level 1 customer support tactfully of inbound call, email enquiries and on-site.
- Analyze and clarify customer technical inquiries. Troubleshoot and resolve issues.
- Where necessary, ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to Product Development team.
- Attend daily support meeting to update new issues and resolution progress.
- Manage support cases to ensure issues are comprehensively recorded, tracked, resolved and follow-ups are done in a timely manner.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Singapore, Singapore
