IT Support Assistant

at  Greenwoods Legal LLP

We are currently looking to recruit an IT Support Assistant due to the continued growth across the firm. This role is full time based in our Peterborough office.
This role is a new addition for our IT Team. You will be the frontline for our IT service desk - providing prompt assistance with queries, requests, or issues relating to line-of-business applications, administrative tasks that require IT assistance, as well as equipment used by end-users.

• Monitoring the firm’s IT service desk platform, prioritising all incoming requests, and keeping accurate records of issues and resolutions
• Setting up user accounts and end-user devices for new joiners
• Assisting with the induction training process - ensuring new joiners have the information they need to start accessing the firm’s systems.
• Maintaining the firm’s IT asset library
• Assisting the IT Operations Manager and/or Head of IT in the rollout of new IT equipmentCarrying out daily checks of end-user devices, ensuring all devices are compliant and there are no critical patches overdue.
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  We are looking for a candidate that has experience gained in a similar IT Support role. You will have in-depth knowledge of the Office 365 suite, Microsoft Windows, Adobe Acrobat Pro, iOS & Android operating systems, as well as experience with Active Directory/Azure AD, Microsoft Exchange, Autopilot and Microsoft Intune.
  Building and maintaining strong relationships with colleagues is key to ensuring user satisfaction. We are looking for someone who has excellent communication skills, who is able to work effectively, remain calm under time pressure and the confidence to take ownership of issues.
  There will be a regular requirement to travel to our other offices in Cambridge and London regularly (travel costs beyond your typical office commute will be expensed).