IT Support Assistant

at  Selrhub It Solutions

REQUIREMENTS:

• High school diploma or equivalent.
• Proven experience in IT support or a similar technical role.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Customer-oriented attitude with strong communication and interpersonal skills.
• Basic understanding of networking concepts and protocols.

• Provide technical assistance and support to end-users for hardware, software, and network-related issues.
• Respond to support tickets and inquiries in a timely and professional manner.
• Troubleshoot technical problems and escalate complex issues to senior IT staff as needed.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with user account management, including password resets and access permissions.
• Conduct regular maintenance tasks, such as updates, patches, and system backups.
• Document support activities, solutions, and resolutions in a knowledge base.
• Assist with IT projects, including hardware upgrades, software deployments, and network installations.
• Provide training and guidance to end-users on IT tools, systems, and best practices.
• Keep up-to-date with IT trends and technologies to improve support services.