IT Support Engineer | AO6

at  Cross River Rail

• Influence and modernise technology platforms
• Make an impact on a flagship infrastructure project
• Flexible / hybrid work arrangements

ABOUT THE ROLE

The purpose of the position is to ensure the maintenance of defined service levels by providing technical expertise in the operations, administration, maintenance and support of infrastructure and solutions in one or more technology domains. The role will ensure the smooth operation and availability of these critical systems, enabling the CRRDA to effectively manage projects, workflows, and collaboration.
This opportunity is offered as a contract role until 2026.

KEY RESPONSIBILITIES:

• Supporting Systems Engineers and Technical Managers to maintain, and optimise, existing environments managed by the Support Services Team.
• Troubleshoot and resolve issues related to custom applications, including performance bottlenecks, user access, and functionality.
• Review and address threat management alerts and vulnerabilities promptly, recommending and implementing actions to mitigate risks and enhance system security.
• Actively participates in ensuring compliance with industry standards and best practices to maintain a secure and resilient system environment.
• Contribute to the maintenance of policies, standards, procedures, and documentation.
• Ensure that information security records are accurate and complete and that requests for support are dealt with according to agreed procedures and service levels.
• Provide training and support to end-users and team members, empowering them to effectively utilize the environment.
• High-level understanding and technical skills in one or more of the following;
• Atlassian Products (Jira Software, Service Management & Confluence)
• Microsoft365 Platforms (Intune, SharePoint, Microsoft Teams & Security)
• Custom Code Deployment (DevOp Pipelines, JavaScript, Powershell with SQL & Git familiarity)
• Perform duties as directed by the Director Support Services and Manager Systems, and Advisory.

Please provide the following information for the selection panel to assess your suitability for this role:

• A 1-page application outlining/addressing the key responsibilities and competencies.
• Your updated CV or resum