IT Support Engineer - Desktop

at  Truworths

JOB DESCRIPTION

We are looking for a passionate and versatile IT Support Engineer who enjoys customer service as much as technical support with a proven track record of practical hardware & software troubleshooting. This individual will be contributing as part of a team, through service delivery to users at our Head Office, Distribution Centre’s and Divisional Offices – both remotely and in-person. The ideal candidate will need to be comfortable working alone as well as within a team and must be able to interact with business users at all levels. The individual must have strong research skills, remain calm under pressure, adapt seamlessly to change and demonstrate a willingness to learn on the job within a fast paced environment. The candidate should be technical minded with strong troubleshooting skills for computer desktops as well as have a strong customer service background. The candidate should display excellent communication skills (verbal and written for telephonic & email support) and be able to log service requests and incidents via the CA system, and respond to emails in a timeous professional manner. The role involves/requires a number of labour intensive tasks and functions which may be required from time to time.

QUALIFICATIONS AND EXPERIENCE

• Tertiary education and relevant technology courses attended (MCSE and A+ will be an advantage) • Preferably 3-5 Years IT End User Support experience • Microsoft Desktop Operating Systems experience – Windows 7 & Windows 10 • MS-Office versions (Office 2010, 2016, 2019, Office 365) • Computer hardware and software troubleshooting skills • Computer Desktop Imaging • Effective Management of IT hardware and IT environment

• Engaging/Interacting with customers via email, telephone or in person • Problem solving and troubleshooting of hardware and software related technical issues, including printer issues and toner replacement • Resolve user queries effectively • Log all calls that are reported via the web, email or telephonically into the CA Logging System • Support & Setup of computer desktop equipment in meeting rooms daily • Imaging and setup of desktop computers for new users • Moving of desktop computers during the day and after hours