IT Support Engineer – French Language / MedTech

at  Tata Consultancy Services

Role: IT Support Engineer – French Language / MedTech
Job Type: Permanent
Location: Hybrid
Ready to utilise your skills in a medical technology environment, supporting hospital systems across the EU?
Are you looking for an exciting opportunity which enables you to grow you technical skills set?

THE ROLE

TCS is seeking an IT Application Support Engineer with French language skills (B2 or above) to join our EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment. Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.
As a support engineer, you will be joining a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team are responsible for troubleshooting incidents ranging from P1-P5, both proactive and reactive in nature.
This is a unique opportunity which the successful candidate will be provided the opportunity to work within a Healthcare environment, contribute towards project/service delivery, grow professionally and work alongside a magnificent team.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Grow your career, while being exposed to new technologies.
• Be part of an exciting team where you will be challenged every day.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions

Key responsibilities:

• Troubleshooting and resolving Incidents & Service Requests
• Managing incident queues & incident intake channels
• Taking ownership of incidents & communication with customer as required
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring omnichannel intake
• Detailing accurate information in case documentation
• Coordinating internally with other support groups in timely fashio