IT Support Engineer

at  Learning Curve Group

DESCRIPTION

Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners – and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

EDUCATION LEVEL

Vocational

LEVEL OF VOCATIONAL EXPERIENCE

2 years

• Prioritising, under the guidance of the Head of IT, tickets escalated from our managed service provider.
• Responsible for the smooth running of computer systems and IT services to ensure our staff and learners have a positive experience with IT.
• Installing/Configuring computer hardware operating systems and applications.
• Supporting staff, face-to-face, on Teams or by email.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications
• Setting up new user accounts and hardware.
• Keeping up to date with technology trends.
• Ensuring an understanding of cyber security.
• Establish a good working relationship with staff and external suppliers.
• Escalate any issues or concerns to the Head of IT.
• Whilst this role will be primarily based at our Head Office, occasional travel to other LCG sites will be required
• Conduct your role in line with the company values and expected behaviours
• Promote equal opportunities and recognition of diversity throughout the company
• Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
• Ensure confidentiality and professionalism at all times.
• Conduct your role in line with the company values and expected behaviours
• Promote equal opportunities and recognition of diversity throughout the company
• Comply with the Safeguarding, Prevent and Health and Safety Policies and be always vigilant to potential concerns and risks
• Always ensure confidentiality and professionalism.