IT Support Engineer (M/F) – PC – UC Greystones

at  United Caps

We are looking to further extend our Global IT team:
IT Support Engineer – Greystones Area (IRL)

Requirements:

• IT infrastructure skills (Windows, Linux, MacOS, Docker, Nutanix, Bash, PowerShell)
• Network skills (TCP/IP)
• Troubleshooting skills
• Desktop deployment (SCCM, Intune, Windows autopilot)
• Experience in ITIL/ITSM
• Listening and communication skills, honesty, stress management
• Strong customer support skills and experience
• Good interpersonal skills, rigorous, problem solving
• English B2 (minimum), another European language would be a plu

MAIN RESPONSIBILITIES:

Reporting to the IT Deputy Director, the IT Support Engineer ensures the smooth operation of the organization’s IT systems. This involves troubleshooting and resolving technical issues, providing user support, maintaining hardware and software, and implementing security measures. Playing a crucial role in minimizing downtime, optimizing system performance, and ensuring data integrity and security.
Assisting in training users and providing technical guidance to improve overall IT efficiency.

THE MAIN TASKS ARE:

• Handling user requests of the infrastructure type,
• Processing or initiating support actions: take care of the end-user’s issues and describe it in the ticketing system,
• Incident resolutions,
• Establish a diagnostic and report in the ticketing system,
• Follow-up of the ticketing queues (re-call users and track opened tickets),
• Alert and take actions to operate preventive maintenance.
  Profile:
  Bachelor degree or higher diploma in information technology or equivalent education.

Requirements:

• IT infrastructure skills (Windows, Linux, MacOS, Docker, Nutanix, Bash, PowerShell)
• Network skills (TCP/IP)
• Troubleshooting skills
• Desktop deployment (SCCM, Intune, Windows autopilot)
• Experience in ITIL/ITSM
• Listening and communication skills, honesty, stress management
• Strong customer support skills and experience
• Good interpersonal skills, rigorous, problem solving
• English B2 (minimum), another European language would be a plus