IT Support Engineer

at  systemsGo

Singapore, Southeast, Singapore -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate26 Jul, 2024Not Specified01 May, 20243 year(s) or aboveWsus,English,Computer SkillsNoNo
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Description:

QUALIFICATIONS

  • Diploma/Degree in Computer Science/Information Technology preferred
  • At least 3 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
  • Pro-active, customer focused, and comfortable dealing with end users directly
  • Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
  • Comfortable working in a team or individually
  • Proficiency in English
  • Immediate availability will be an advantage

COMPUTER SKILLS

  • Client system Microsoft certification
  • Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
  • Office 365 environment
  • VC support experience on Cisco WebEx / Zooms Polycom etc
  • Windows Server experience
  • Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
  • Networking experience (checkpoint firewall and HP switches is a plus)

Responsibilities:

  • Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
  • Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
  • Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
  • Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
  • Support and participate other ad-hoc Company’s initiatives, assignments and projects.


REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

IT

Diploma

Computer science/information technology preferred

Proficient

1

Singapore, Singapore