IT Support Engineer Tier 2

at  West Coast Personnel

Published
April 2, 2024
Location
Century City, South Africa
Category
Business
Job Type
Full-time

Salary Type

• Monthly Salary

Salary
R30 000 Per Month

DESCRIPTION

IT Support Engineer Tier 2 - Century City - R30 000 Per Month
We are looking for a motivated and experienced IT Engineer to join our out of hours Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering. This is for a UK-based company, servicing Europe and the UK, so you will work UK hours.
The main purpose of this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment proactively.

ESSENTIAL REQUIREMENTS:

Knowledge and demonstrated experience with Windows Server 2012, 2016, 2019 and 2022 including Active Directory services and Group Policy
Knowledge of Microsoft Office 2010/13/16
Knowledge of Microsoft 365 configuration, administration & migration
Knowledge of Microsoft Teams configuration and administration
Knowledge and demonstrated experience supporting Desktops on Windows 8-11 and Macs
Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools
Experience in management and administration of anti-malware centralised platforms
Solid networking skills, including wireless networking skills (Ubiquiti wireless hardware)

DESIRABLE REQUIREMENTS

Solid WAN security (firewalls) experience specifically, Ubiquiti Unifi and TP-Link Omada Firewalls/Security Gateways
Accredited in one or more industry-standard certifications, Microsoft MSCA, Cisco CCNA or similar
Knowledge of supporting Azure/AWS cloud environments would be an advantage.
Experience in management and administration of web security filtering solutions
Experience in email content filtering solutions (Mimecast)
Previous experience with RMM Solutions (like SolarWinds N-Central)

GENERAL REQUIREMENTS:

Good problem-solving and fault-finding skills
Excellent communication skills
Pride in their workmanship
Attention to detail
Have an ethos of continuous improvement, with a willingness to learn

ESSENTIAL REQUIREMENTS

MSCA – Some flavour of Microsoft Qualification

DESIRABLE REQUIREMENTS

IT Diploma or Degree

Address client support issues
Setup and configure services and solutions
Monitor network and service performance.
Manage client environments utilising a central management system.
Remote engineering work in relation to IT support, internet connectivity, telecommunications and WIFI disciplines including configuration, support and troubleshooting of all the above.
Consistently deliver a high level of customer service and engagement.
Provide progress updates and recommendations to customers and the wider Assembly team.
Updating records, time entries and documentation to aid support in a timely manner.
Assist in the support and management of internal IT systems.
Assist with remote support tasks for customers and internal systems.
Any additional duties that may be required