ACCOUNTABILITIES:

• Mentoring, motivating and developing junior members of staff
• Ensure SLO/SLAs for the team are monitored and maintained in the team
• Provide analysis and insights for improvements
• Ensure local projects are recorded and correctly resourced
• Identify and track new work packages and projects from stakeholders
• Reporting and Analysis on SLOs for the London IT Support Team
• Attend IT and Office Operations Meetings

YOUR SKILLS AND EXPERIENCE:

• Strong organisational skills, with the ability to work independently and prioritize effectively
• Microsoft Office Troubleshooting
• Windows 10/11 Troubleshooting
• Windows Server Troubleshooting
• Excellent communication skills with the ability to interact professionally with a diverse group of stakeholders
• Customer Service Experience
• Administering and supporting o365 (Exchange/Azure AD/Endpoint)
• ServiceNow or equivalent ITSM tool experience
• Network Fundamentals
• MECM/SCCM Administration
• On Prem AD administration
• Leadership/Management experience
• Knowledge of VC/Conferencing Systems (Teams Rooms)

REQUIRED QUALIFICATIONS AND ACCREDITATIONS:

• Good secondary and/or equivalent education: A Levels, HND/C, or degree.
• Industry related qualifications.

BENEFITS:

In return for your knowledge and expertise, you will receive a favourable salary and benefits package with a generous holiday entitlement of 25 days per annum (exclusive of Bank Holidays). Also offered are a company pension scheme, flexible benefits, income protection, and life assurance.
A full job description is attached for your review.

LI-TG1 #LI-Hybrid

A PLACE FOR EVERYONE

Buro Happold values individual’s flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.
We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.
Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application

THE ROLE WILL BE BASED IN OUR BATH OFFICE AND HYBRID WORKING IS AVAILABLE WITH 3 DAYS A WEEK IN THE OFFICE. OCCASIONAL TRAVEL TO THE OTHER OFFICES WILL BE REQUIRED.

Type of contract
Permanent
Grade
Senior, Standard
Area of Expertise
Business Services
Region
UK
Office / Project Location
Bath
Ref No
8333
The purpose of the role will be to complete defined IT maintenance and support tasks, as directed by the IT Leadership team, through the IT Service Desk, and in support of the Regional IT Service Manager based in London. Though this is a team lead role there will be an expectation to be hands on.
Success in this role will involve the effective management and development of the IT Support Officers in the Bath office, whilst effectively building and maintaining relationships with key stakeholders. It will also involve ensuring any projects or parts of projects that need to be performed in the local office are correctly resourced and completed. The successful candidate will be responsible for maintaining the day to day support of the office.